Shipping policy

Processing Time:

The time needed to prepare your order for shipping varies. In most circumstances we will be able to ship out orders within 3-5 business days. 

Please allow for additional processing time during major sales and holidays. 

We are unable to guarantee changes once an order is placed, however, if you need help, email cracklingwickcandle@gmail.com.

Shipping Times:

North America: 5-7 business days after processing time. 

We'll do our best to meet these shipping times, but cannot guarantee them.

Actual delivery will depend on the postal service. Once the package is received by the post office we have no control over how long the package will take to arrive. 

We are not responsible for any delays, re-routes, or failed deliveries of your packages.

We always want to make sure you receive the order that you paid for so please contact us at cracklingwickcandle@gmail.com, if you ever have any concerns with the status of your order. 

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

If your order arrived damaged, send us an email within 48 hours of receiving your order, along with, photos of the damage, and a detailed description of the damage. 

Report damaged products within 48 hours and before using your product for the first time. 

Exceptions:

Candles, wax melts, and other related products can soften and/or melt when shipping during warm temperatures. 

We cannot be held  liable for products that become soft and/or melted when subjected to hot temperatures for long periods of time.

We recommend you arrange to have your order delivered to an air-conditioned location, such as, a business or home, where someone can receive the package. 

If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for damage.